Catch every question and problem in one place — so nothing slips through.
Incidents, service requests, SLAs and a knowledge base — Orbix Central keeps your whole service operation in one inbox, so your team resolves issues fast and customers keep coming back.
Overview
Support work usually scatters across email, phone and sticky notes. Orbix Central gives your team one inbox for every issue — logged, assigned and tracked to resolution.
A knowledge base lets customers and staff help themselves, cutting repeat tickets. Problems and changes sit alongside incidents, so recurring faults and controlled fixes are managed — not improvised. And SLAs keep response and resolution on time.
What's included
The Orbix Central modules behind this capability — all working together.
How businesses use it
Every issue lands in one inbox, gets assigned, and is tracked to resolution — no more chasing emails.
Recurring tickets become a problem record with a root cause, and a change record controls the fix.
SLAs keep response and resolution on time, so service quality stays consistent.